Raja89 Privacy Policy – Malaysian Player Data Protection

Raja89 takes our responsibility to protect every player's privacy seriously. This Privacy Policy explains in detail how raja89 collects, processes, stores, protects and shares your personal data when you use the raja89.click website and all related services.

This policy applies to all raja89 platform users — whether you are browsing the website without an account, in the process of registering a new account, or an active member who regularly bets on Malaysia Super League football matches, plays slots, sits at a live dealer blackjack table, or uses any other service offered by raja89.

By registering an account with raja89 or using any of our services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the raja89 platform and contact us to close your account if applicable.

Raja89 only collects data that is strictly necessary to operate the platform and deliver the services you request. We do not collect excessive or irrelevant data beyond the stated purposes. Below are the categories of data we collect and how they are obtained:

Data you provide directly:

• Full name as shown on your identification document (Malaysian identity card or passport)
• An active mobile phone number for SMS verification and account communications
• Email address for account verification and important communications
• Date of birth for age verification (18 years and above)
• Payment method information used — DuitNow e-wallet account number, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX Maybank2u or CIMB Clicks account number (your banking password is never stored)
• Identity verification documents such as a copy of your identification card when required for the KYC process

Data collected automatically during platform use:

• Your device's IP address, used for security purposes, fraud prevention, and general geographic location detection
• Your device type, operating system, and browser version
• Gaming activity data including bets placed, games played, wins and losses, and session duration
• Deposit and withdrawal transaction history including method, amount, and timestamp
• Real-time logs of matches watched and live bets placed
• Platform usage data, including pages visited and features used
• Cookies and session data to maintain your login state and platform preferences

Every use of your personal data by raja89 has a clear purpose and a valid legal basis. We do not process your data for purposes not stated in this policy. Below is a detailed explanation of how and why we use the data we collect:

Raja89 does not use your data for third-party advertising, does not sell your profile to data brokers, and does not use your gameplay data for any purpose unrelated to the direct operation of the platform and services you use.

Raja89 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is only shared in limited situations and for clearly defined purposes as follows:

• Payment Providers – The required transaction data is shared with DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay, and FPX providers to process your deposits and withdrawals. These providers have their own binding privacy and data protection policies.
• Game Providers – For live dealer tables and games operated by third-party providers such as Evolution Gaming, the minimum required information (such as session ID and bet values) is shared to ensure the games function correctly. These providers are bound by strict confidentiality agreements with raja89.
• Technical Infrastructure Providers – Cloud computing and hosting companies that operate raja89's servers may have technical access to data. They are bound by data processing agreements that strictly prohibit them from using your data for any other purpose.
• Regulatory Bodies and Authorities — When required by law or a valid court order, raja89 may be obliged to disclose account and transaction information to the relevant authorities. Raja89 will notify you of any such request unless prohibited from doing so by law.
• Fraud Prevention Services — Limited information such as IP addresses and transaction patterns may be shared with fraud detection systems that operate to protect the security of all raja89 platform users.

All third parties that receive data from raja89 are bound by contractual agreements requiring them to protect that data to a standard no less stringent than our own.

Raja89 invests seriously in security infrastructure to ensure your personal data is protected at every stage — whether in transit, during processing, or in storage. The key security measures we apply include:

• Transmission Encryption – All data transmitted between your device and raja89's servers is protected by TLS 1.3 and 256-bit SSL encryption. This means that even if someone were to intercept communications between you and raja89, any data captured would be completely unreadable.
• Storage Encryption – Sensitive data, including financial information and identity verification documents, is stored in encrypted form on our servers. Your account password is never stored in a readable format — it is processed through a one-way, irreversible hashing algorithm.
• Internal Access Controls — Only raja89 staff who require access to your personal data to carry out their duties will be granted such access. All access to player data is logged and monitored. Staff who no longer require access will have their access rights revoked immediately.
• 24/7 Security Monitoring – Continuous monitoring systems detect suspicious access attempts, intrusion attempts, and other security anomalies in real time. Automated responses and a human security team are on hand to respond immediately.
• Regular Security Audits — Raja89 conducts regular internal security audits and engages independent third-party assessments to identify and address any potential vulnerabilities.
• Two-Factor Authentication (2FA) – 2FA is available on all raja89 accounts to add an extra layer of security to your login process. We strongly encourage all players to enable this feature.

While raja89 takes all reasonable steps to protect your data, no system can guarantee absolute 100% security. In the event of a data security breach affecting your personal information, raja89 will notify you within a reasonable timeframe via email or in-platform notification, and will take appropriate remedial action.

Raja89 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements. Below is a guide to retention periods by data category:

Once the retention period expires and there is no legal requirement or legitimate interest that necessitates longer storage, raja89 will delete or dispose of that data using secure methods to ensure it cannot be recovered or misused.

The raja89 website uses cookies and similar technologies to ensure the platform functions correctly, enhance the user experience, and help us understand how the platform is used. Cookies are small text files stored on your device when you visit our website.

Raja89 does not use third-party advertising cookies that track your activity outside of our platform. You can manage your cookie preferences through your browser settings; however, please note that disabling essential cookies may affect the functionality of the raja89 platform.

As a raja89 platform user, you have the following rights regarding your personal data. Raja89 is committed to making it easy for you to exercise these rights without unnecessary red tape:

• Right of Access – You have the right to request a copy of the personal data raja89 holds about you. We will provide this data in a readable format within 30 days of receiving your request.
• Right to Rectification — If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Some information can be updated directly through your account settings.
• Right to Erasure – You may request the deletion of your personal data in certain circumstances – particularly where the data is no longer needed for the purpose it was originally collected, or where you have withdrawn your consent. Please note that this right is not absolute when there are legal obligations to retain data, such as financial transaction records.
• Right to Object – You have the right to object to the processing of your personal data in certain circumstances, particularly where processing is based on raja89's legitimate interests.
• Right to Restrict Processing – Under certain circumstances, you may request that raja89 restrict how we process your data while a dispute is being resolved or a review is pending.
• Right to Data Portability – You have the right to receive the personal data you have provided to raja89 in a structured, commonly used, machine-readable format, for transfer to another data controller where applicable.

To exercise any of the above rights, contact our privacy team by email at support@raja89.click with the subject line "Privacy Rights Request", or via our platform's live chat. We will verify your identity before processing any request relating to personal data and will respond within 30 days of receiving a complete request.

Raja89 is a platform strictly restricted to users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18, and we do not provide services to them.

Every registration on raja89 requires date of birth verification, and we have additional age verification procedures in place to ensure compliance with this minimum age requirement. Should raja89 become aware or suspect that personal data of an individual under the age of 18 has been collected, we will:

• Immediately suspending the account in question while an investigation is conducted
• Deleting all data relating to the individual once their age is confirmed to be under 18
• Returning any available balance, where applicable, to the party responsible for the individual in accordance with established procedures

If you are a parent or guardian who believes your underage child has registered for or used the raja89 platform, please contact us immediately at support@raja89.click so we can take the appropriate action.

In operating the raja89 platform, some data may be processed or stored outside Malaysia — for example, by cloud infrastructure providers or international game providers such as Evolution Gaming, which operates our live dealer tables.

When your data is transferred outside of Malaysia, raja89 ensures adequate protections are in place through:

• Standard contractual agreements requiring data recipients to protect your information to a standard comparable to the protections in place in Malaysia
• Selecting providers that hold recognised international data security compliance certifications such as ISO 27001
• Limiting data transferred to only what is strictly necessary for the specific operational purpose

By using the raja89 platform, you agree to this necessary data transfer. If you have any questions about cross-border data transfers relating to your personal data, please contact us for more information.

Raja89 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, relevant legislation, or the addition of new services. All changes to this policy will be published on this page with a clear effective date.

For significant changes — such as changes to the types of data collected, the purposes for which it is used, or how we share data — raja89 will endeavour to notify you proactively via in-platform notifications or email to the address registered on your account.

We encourage you to review this Privacy Policy page periodically, especially when you see a notification about a policy update. Your continued use of the raja89 platform after any changes to this policy have been updated and communicated will be taken as your acceptance of the revised policy.

If you have any questions, concerns or complaints regarding how raja89 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Privacy Email — Send a detailed enquiry to support@raja89.click with the subject line "Data Privacy Enquiry". We will respond within 5 business days for general enquiries and within 30 days for formal privacy rights requests.
• Live Chat 24/7 – For general privacy enquiries requiring a prompt response, our support agents are available 24 hours a day to assist you. For formal privacy rights requests, email is the recommended channel to ensure a complete record is maintained.

When submitting a privacy rights request, please include the following details to help us process it faster: your full name as registered on your raja89 account, your registered phone number or email address, the type of right you wish to exercise, and the specific details of your request.

Raja89 will verify your identity before processing any request relating to personal data, as a security measure to protect your information from unauthorised access.